NCFE L2 Certificate in Principles of Customer service.
NCFE L2 Certificate in Principles of Customer service. Qualification No 601/7070/0
Qualification Aims
- To provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role
This qualification’s objectives are to:
- To develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
- To know how to apply their knowledge in a variety of industries and job roles
Course Information
How many credits are required to complete it?
To be awarded the Level 2 Certificate in Principles of Customer Service learners are required to successfully complete 3 mandatory units and 4 optional units.
Mandatory units – 3 units
Optional units – 4 units required
How is it assessed?
It will be assessed by internally set and marked assessments and quality assured by
NCFE – the qualification’s awarding body.
Progression
Learners who achieve this qualification could progress to the following NCFE
qualification:
• Level 3 Diploma in Customer Service
• Level 3 Diploma in Business Administration
Attendance (virtual)
£1365 may be paid in full
Option for 6 instalments for full time learners: 6 weeks of £227.50
Option for 17 instalments for part time learners: 17 weeks of £80.30
For evening sessions, please phone us