NCFE L2 Certificate in Contact Centre Operations
NCFE L2 Certificate in Contact Centre Operations. Qualification No 600/71292/4
Qualification Aims and Objectives
- This qualification is designed for learners who are working in, or want to work in, their first contact centre operations role, or if they want to progress further in their contact centre career.
- The purpose of this qualification is to equip learners with the knowledge they’ll need to be able to work effectively, or progress into employment, in contact centres.
This qualification’s objectives are to:
- To equip learners with the knowledge they will need to work effectively in contact centres.
Course Information
How many credits are required to complete it?
To be awarded the NCFE Level 2 Certificate in Contact Centre Operations, learners are required to successfully complete a minimum of 13 credits in total with 7 credits from the mandatory units and 6 credits from the optional units. A minimum of 10 credits must be at Level 2.
Mandatory units – 7 Credits
Optional units – 6 credits required
Barred Units
- Unit 4 cannot be taken with Unit 5
- Unit 6 cannot be taken with Unit 8
- Unit 7 cannot be taken with Unit 9
How is it assessed?
It will be assessed by internally set and marked assessments and quality assured by NCFE – the qualification’s awarding body.
Progression
Learners who achieve this qualification could progress to the following NCFE
qualification:
- Level 3 Diploma in Customer Service
- Level 3 Diploma in Business Administration
Attendance (virtual)
Pricing £650 may be paid in full
Option for 3 instalments for full time learners: 3 weeks of £217
Option for 8 instalments for part time learners: 8 weeks of £81.25
For evening sessions, please phone us.